The minimum age is 13. There is no maximum age limit.
Riders aged 13 to 17 must be accompanied on the tour by a responsible adult
over 18 years of age.
Minimum weight is 45kg (7stone / 100lbs).
Maximum weight is 110kg (17½ stones / 245 lbs).
Weights above and below these are outside the safe working capabilities of the
Segway. We reserve the right to weigh riders if we feel it necessary.
All riders are required to wear helmets which will be provided.
Tour bookings are time specific. It is the customer’s responsibility to arrive on
time on the correct date.
If you arrive too late to join your tour you will not be able to participate and all
payments may be forfeited.
Tours are subject to cancellation at short notice if weather conditions are not
suitable. See cancellation policy below.
A refund will only be issued if the tour cannot be rescheduled, subject to the cancellation policy
A refund will only be issued if the tour was booked and paid for directly with
Southern Segway.
Bookings made using 3rd party and “Experience Days” voucher companies will
be rescheduled.
Remember to dress appropriately for the weather conditions on the day.
This experience is not suitable for pregnant women.
It is your responsibility to inform the staff of any disability or prior injuries before taking part.
You will be required to read and sign a statement of risk before participating on
the day. This will be witnessed by a member of staff. False information could
affect your safety and invalidate your insurance.
Secure footwear should be worn (trainers, light walking boots, etc. But no flip-flops please).
Ladies, may we suggest you consider wearing a sports bra as the tracks can be a
little bumpy at times.
Riders must be comfortable standing for the duration of the tour.
The rider should be able to shift their weight & be comfortable leaning slightly from side to side and be capable of stepping on and off the Segway PT when required without assistance.
3rd party experience day vouchers must be brought with you on the day.
If you book through an experience day company and do not present your
voucher upon arrival you will be required to pay the full price to be able to
participate.
Tour voucher expiry dates are fixed. The expiry date is the date by which the
tour must be taken, it is not a booking date. Bookings made using vouchers past
their expiry date will be at the director’s discretion and subject to a £10.00 per
person surcharge.
We do not make refunds on Gift Vouchers under any circumstances.
Cancellation Policy
Should you need to cancel a confirmed tour booking the following policy applies:
More than 7 days notice – Option to reschedule tour date or request refund of
total paid.
Less than 7 days but more than 48 hours notice – Option to reschedule tour date
only. No refund.
Less than 48 hours notice –Option to reschedule for a fee of £10 per person.
A refund will only be issued if the tour was booked and paid for directly with
Southern Segway. Bookings made using 3rd party and “Experience Days”
voucher companies will be rescheduled subject to the above restriction.
Should we need to cancel due to poor weather or other unforeseen
circumstances the following applies:-
If we cancel the tour due to bad weather or safety reasons we will under no circumstances offer a refund, we will re-book the tour only if we can not meet your desired change of tour date we will then refund the tour cost. We cannot be held liable for bad weather / safety cancellations.
A refund will only be issued if the tour was booked and paid for directly with
Southern Segway. Bookings made using 3rd party and “Experience Days”
voucher companies will be rescheduled.
Our policy is to refund the cost of the tour only. We cannot be held responsible
for any travel arrangements or costs that may be incurred on your part.